Dear customer, we are not responding by robots, we are responding to you by real staff.

So there may be some time when it's not possible to reply in a timely manner.

For example, after work hours, statutory holidays or weekends. Due to different times in different countries, sometimes there may be no response, and it may be because we are sleeping.

But don't worry, you can contact us first and leave a message for any questions. We will contact you as soon as we see the message. Thank you for your understanding.

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